Return & Refund Policy

1. Returns & Exchange Window

30-Day Return Period: You may request a return or exchange within 30 calendar days from the date of delivery.
Condition: To be eligible for a full refund, the hardware unit must be in good working condition and include all original components.
All returns are subject to a 10% restocking fee which can be adjusted depending on the condition of the item. Original shipping costs are non-refundable. We may also deduct return shipping costs depending on condition.

If you request a cancellation before your order has been processed or fulfilled, a 4.5% cancellation fee will be deducted from your refund to cover non-refundable merchant processing costs.
Once an order has entered the fulfillment stage or has been shipped, it can no longer be cancelled.

If product arrives non-functional or fails within 30 days of delivery in reasonable operating conditions contact us immediately.
Provided evidence of the issue and reasonable troubleshooting effort, if the issue cannot be resolved remotely, we will issue a complete refund or send a replacement unit at no cost.

For return authorizations or technical support, reach out to us at: